By Quini Team May 17, 2024 Comments Off on Take New Restaurant Staff from Zero to Wine Hero in 48 Hours

Empower staff with comprehensive wine knowledge and transform them into confident wine experts almost instantly using simple automation technology

The hospitality industry faces a perpetual challenge: high staff turnover, especially in seasonal restaurants and resorts. This constant influx of new employees demands quick, effective training, particularly in areas like wine knowledge, which can significantly enhance customer satisfaction and boost sales. Traditional training methods are time-consuming, costly, and often inefficient.

The Challenges of Traditional Wine Training

Managers and sommeliers know the struggle of imparting years of wine knowledge to new staff quickly. Extensive wine lists complicate training, and the costs associated with opening bottles for tastings, especially the expensive ones, are prohibitive. Additionally, the high turnover means that the investment in training often yields limited long-term benefits, as new staff may leave before the training pays off. This cycle of training and retraining is both inefficient and costly.

The Automation Advantage

Smart technology is a game-changer in the world of wine training. It provides managers with a powerful tool to share their expertise effortlessly and equips staff with the information they need to recommend wines confidently from day one. Here’s how an intelligently designed tool can transform your wine service:

1. Instant Access to Comprehensive Wine Knowledge

A platform we can confidently speak about is our very own Quini Somm. A simple tool that allows managers to publish curated, searchable wine lists. These lists are strategically placed to guide staff to the right wines to promote, maximizing customer satisfaction and business margins. Accessible on any mobile device or computer, staff can quickly find the right wines to recommend without the need for extensive prior knowledge or constant reminders by the manager or sommelier.

2. Enhanced Recommendations with Expert Insight

Managers and sommeliers can embed their tasting notes and expert recommendations directly into this platform. This means staff have access to valuable speaking points and detailed descriptions that help them engage customers effectively. Whether it’s understanding which wines pair best with certain dishes or identifying the characteristics of specific varietals, staff can instantly pull up the insight needed to make informed recommendations.

3. Food Pairing Recommendations

With a tap on any mobile device or computer, a smart tool today would empower staff with the ability to make precise food pairing recommendations. Quini Somm’s intelligent pairing suggestions help ensure that customers receive the best possible dining experience, enhancing the reputation of your establishment and encouraging repeat business.

4. Instant Search by Wine Style

Catering to individual customer preferences becomes effortless with technology enabled search functionality. Staff can quickly find wines that match specific styles such as big bold reds or sweet whites. This capability gives staff added confidence to discuss and recommend wine, and allows for personalized service, ensuring that each customer’s unique taste is accurately accommodated.

5. Quick Wine Searches by Various Criteria

Quini Somm provides instant search options by wine name, varietal, region, or country of origin. With just a tap, staff can access detailed information on any wine in the inventory, making it easy to meet customer requests swiftly and accurately. This comprehensive search feature enhances service speed and accuracy, leading to greater customer satisfaction.

6. Cost-Effective Training Solution

Traditional training methods often involve significant costs, such as opening bottles for tastings and organizing training sessions. Today, to be more effective and profitable, a good wine tasting tool can virtually eliminate these expenses, offering a cost-effective alternative. Staff can engage in virtual tastings and learning modules without the need to open physical bottles, preserving valuable inventory and reducing costs.

7. Consistency and Standardization

With Quini Somm, all staff across a resort’s various restaurants for example receive the same high-quality training, ensuring consistent service across the board. This standardization is crucial in maintaining a high level of service, particularly in establishments with frequent staff turnover.

8. Immediate Impact on Service Quality

One of the most significant advantages of Quini Somm is its immediacy. New staff can begin recommending wines confidently from their first day on the job. This rapid empowerment not only enhances the customer experience but also boosts staff morale and confidence.

9. Streamlined Management

Managers save time and effort with Quini Somm’s streamlined approach. Instead of spending hours designing programs and training new staff, managers can focus on other critical aspects of restaurant operations. The app provides a centralized platform for managing wine knowledge, making it easier to update and share information as needed.

Embrace the Future of Wine Service

Quini Somm is revolutionizing wine training in the hospitality industry. By providing instant, hands-on access to comprehensive wine knowledge, it transforms new staff into wine heroes in just 48 hours. This innovative approach not only improves customer satisfaction and increases sales but also saves time and reduces costs for managers. As automation becomes increasingly integral to efficient restaurant operations, Quini Somm stands at the forefront, offering a faster, better way to empower your staff and elevate your wine service.

Don’t let traditional training methods hold your business back. Embrace Quini Somm today and watch your staff transform into knowledgeable, confident wine servers, ready to delight customers and drive your business to new heights. With features like food pairing recommendations, instant search by wine style, and quick access to wine details by name, varietal, region, or origin, Quini Somm is the ultimate tool for modernizing your wine service and ensuring your team can deliver exceptional experiences every time. No third party or complex software integrations either. Simply focused on wine knowledge, this wine sales beast is ready to go right out of the box.

By Quini Team March 20, 2024 Comments Off on Enable New Restaurant Staff To Upsell Wine Without Even Trying

The ability to seamlessly upsell wine is not just a skill but an essential component of delivering exceptional service. With QUINI SOMM, this art of upselling transcends traditional boundaries, empowering restaurant staff to effortlessly elevate the dining experience from day one on the job. Even amidst concerns of staff churn in the industry, QUINI SOMM stands out as a game-changer, delivering significant return on investment by enabling even new staff to master the art of upselling wines.

Mastering Effortless Upselling with QUINI SOMM:

Accessible Knowledge Base: Using handy technology, staff gain instant access to a wealth of knowledge about each wine on the list. Detailed tasting notes of their wines, curated by experienced sommeliers, provide insights into flavor profiles, aromas, and ideal pairings. New staff members can leverage this accessible knowledge base to confidently recommend wines to patrons, regardless of their experience level.

Dynamic Wine Lists: QUINI SOMM’s dynamic wine lists enable managers and sommeliers to strategically position wines based on various factors of their choice. This real-time adjustment ensures that staff are always directed towards recommending wines that improve service and maximize revenue potential, without additional effort.

Seamless Integration: Integrating QUINI SOMM into the upselling process requires minimal effort from staff. The intuitive interface allows even new hires to navigate through wine lists effortlessly, making informed recommendations based on patrons’ preferences and meal selections.

Enhanced Training Efficiency: Training new staff members on wine knowledge and upselling techniques can be time-consuming. However, with QUINI SOMM, the learning curve and, importantly, timeline, is significantly reduced. New hires can quickly familiarize themselves with the platform, enabling them to effectively upsell wines from their first day on the job.

Quick Deployment: QUINI SOMM can be put to work in one day, accelerating a restaurant’s path to increased wine sales. A turnkey solution that supports the manager or sommelier’s goals virtually without demanding any of their time. Staff training on the effective use of the platform, delivered by Quini, further amplifies results.

Actionables for Implementation:

  • Incorporate QUINI SOMM into the onboarding process for new staff members, providing hands-on training and guidance on utilizing the platform effectively.
  • Encourage ongoing engagement with QUINI SOMM’s resources, fostering a culture of continuous learning and improvement among staff members.
  • Monitor the performance of new staff members in upselling wine, providing feedback and support to ensure their success in leveraging QUINI SOMM to its fullest potential.
  • Highlight the role of QUINI SOMM in maximizing return on investment by empowering staff members to excel in wine sales from day one on the job.

With QUINI SOMM as a cornerstone of their training and development strategy, restaurants can equip new staff members with the tools and knowledge they need to excel in upselling wine, driving revenue growth and enhancing the overall dining experience.

By Quini Team August 9, 2023 Comments Off on Revolutionizing Restaurant Wine Service: Elevate Your Wine Sales with Quini SOMM

Bridging the Gap: Unleash the Power of Technology and Expertise to Drive Wine Revenue

In the realm of exquisite dining experiences, the art of wine selection and service stands as a quintessential ingredient. However, the challenges that restaurants face today in providing exceptional wine service are undeniable. From the scarcity of knowledgeable sommeliers to the limitations of time and resources, the need for innovative solutions is more apparent than ever. Enter Quini SOMM – a groundbreaking platform that not only addresses these challenges but transforms wine service into an opportunity for revenue growth and customer satisfaction.

Unveiling the Wine Service Gap:

In the world of fine dining, the pursuit of excellence extends beyond delectable cuisine. The carefully curated wine list complements each dish, enhancing flavors and elevating the overall dining experience. However, two significant hurdles plague this experience: the scarcity of qualified sommeliers and the time it takes for staff to familiarize themselves with a restaurant’s extensive wine selection.

Quini SOMM: A Paradigm Shift in Wine Service:

Immediate Expertise: Quini SOMM presents a game-changing solution that transcends the limitations of traditional wine service. This cutting-edge technology empowers staff, whether seasoned or new, to master a restaurant’s wine list virtually immediately. Gone are the days of waiting months for new hires to ramp up their knowledge and confidence.

Personalized Recommendations: Armed with Quini SOMM, staff can effortlessly recommend the perfect wine based on individual preferences, meal choices, and budgets. This personalized touch enhances the dining experience, encouraging guests to explore and discover wines that resonate with their taste.

Driving Upsells and Margins: Quini SOMM isn’t just about enhancing the guest experience; it’s a strategic tool for upselling and optimizing margins. Staff can confidently guide patrons towards wine selections that not only align with their preferences but also contribute to the restaurant’s bottom line.

Embracing Modern Hospitality:

Today’s discerning diners seek a harmonious blend of personal service and technology-driven convenience. Restaurants that recognize this desire and leverage innovative solutions like Quini SOMM showcase their commitment to understanding their patrons’ needs. The era of fearing that technology encroaches upon the personal touch is giving way to a new paradigm where technology augments and enhances the guest experience.

Maximizing Wine Revenue: A Call to Action:

The significance of wine sales to a restaurant’s revenue cannot be overstated. In an industry where margins matter, every opportunity to enhance wine sales contributes to the bottom line. Quini SOMM bridges the gap between wine expertise and practical execution, transforming the potential of wine service into a driving force for business growth.

Conclusion: Elevate Your Wine Service with Quini SOMM:

As the hospitality landscape evolves, embracing innovative solutions becomes essential for maintaining a competitive edge. Quini SOMM isn’t just a tool; it’s a philosophy that marries wine expertise with modern technology. By embracing Quini SOMM, restaurants demonstrate their commitment to providing unparalleled dining experiences that cater to the demands of today’s discerning consumers.

Discover how Quini SOMM can revolutionize your wine service and drive revenue: Explore Quini SOMM.

By Quini Team June 27, 2018 Comments Off on Georgetown University McDonough School of Business Executive MBA Cohort Taps Quini Platform for Wine Big Data Research Project

VANCOUVER, BC – June 27, 2018 – Quini® (, the leader in wine tasting data and technology solutions today announced that a team pursuing the Georgetown University McDonough School of Business Executive MBA program used Quini’s integrated data collection and analytics software platform, QUINI DATA™, as part of a four-month project to analyze the use of wine big data throughout the value chain of the industry.
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