Automation platform cuts wine program management time and supports ideal for a more satisfied and informed clientele
VANCOUVER, BC – March 12, 2018 – The Bistro (www.thebistrojupiter.com), a Trip Advisor Certificate of Excellence and Open Table Diners’ Choice Award restaurant and wine store company based in Jupiter, Florida, has deployed QUINI® SOMM™ to automate its wine program. The goal of the automation was to increase team agility and support a more satisfied and informed clientele philosophy.
With three data-driven software applications, the deployment will introduce an interactive, informative wine experience for The Bistro clientele. It will also reduce the time spent on inter-staff wine communication and wine list maintenance, by up to 20 percent.
“With minimum wages increasing, staff turnover, and restaurant density adding pressure on the segment, automating wine programs with QUINI SOMM™ helps management teams to attract customers and deliver better wine service more efficiently, while reducing operating costs,” said Roger Noujeim, Quini’s CEO. “We look forward to working with the leadership team at The Bistro to help them reap the full benefits of our unique platform.”
“We have built a very successful operation with a stand out wine program by constantly looking for better ways to do things,” said The Bistro proprietor, Declan Hoctor. “QUINI SOMM™ allows us to be pro-active in a number of areas of our wine program to make the dining experience for our guests more satisfying and informative. The investment begins to pay dividends immediately.”
Advanced wine search and recommendations accessed via mobile now enable servers at The Bistro to deliver consistent, professional service more easily and quickly, irrespective of their level of wine experience or tenure.
Guests can also browse and rate The Bistro’s world class wine list, using their smartphones, at the table or from home. An intuitive interface helps patrons make more informed wine decisions more easily, allowing them to spend more of their time enjoying the dining experience.
“With QUINI SOMM™ we can now deliver a more engaging and informative wine experience to every guest simultaneously,” said The Bistro’s sommelier, Luis Martinez. “Real-time publishing of professional wine notes and pairings on our website right from my tablet, also means that our staff and guests have access to the latest updates, as they happen. It also frees valuable time that I can now spend with our guests and staff.”
Wine ratings from patrons add a loyalty value-add aspect to the wine program and give the sommelier and management team new, actionable time and cost saving insight.
About QUINI SOMM™
QUINI SOMM™ is a mobile training, wine list management and guest engagement system with built-in analytics. QUINI SOMM™ is offered as a turnkey solution that includes wine list and professional tasting notes upload, six wine list categories, program administrator and staff training, and tech support.
Quini offers a 7-day free trial of QUINI SOMM™, at https://quiniwine.com/wine-industry/sommfreetrialrst